CBPlay Shipping & Return Policy
Welcome to CBPlay. We’re excited to bring smarter play, better learning, and joyful moments to your family. Below you’ll find all the details about shipping and returns. If you need help at any time, our support team is here for you.
| Market | Email Address |
| United States (US) | usaservice@cbplay.com |
| European Union (EU) | euservice@cbplay.com |
Shipping Policy
Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
We currently ship to all U.S. states, including Alaska and Hawaii.
International shipping will be available soon.
- Standard Shipping (3–7 business days)
Shipped via USPS, UPS, or FedEx depending on your location.
- Expedited Shipping (2–3 business days)
Available at checkout for an additional fee.
Note: Delivery times may vary during peak seasons or due to carrier delays.
Shipping fees are calculated at checkout based on your location and selected method.
Free shipping (if available) will be automatically applied.
Once your order ships, you will receive a tracking number via email.
You can check your order status anytime through your account or the tracking link.
Returns & Exchanges
You may return your product within 30 days of delivery for a refund or exchange if:
The item is in new or like-new condition
Includes all original packaging and accessories
- To initiate a return, please contact our support team using the appropriate email address below. Be sure to include your order number.
- Our team will then provide you with a Return Authorization (RA) number and detailed return instructions via email.
- Once you have the RA, ship the item back to us using your preferred carrier.
Contact Support by Market:
| Market | Email Address |
| United States (US) | usaservice@cbplay.com |
| European Union (EU) | euservice@cbplay.com |
Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.
For defective items, we cover all return shipping costs.
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
Shipping fees (if any) are non-refundable.
If you want to exchange for the same item or a different variant, simply contact us — we’ll arrange it quickly.