CBPlay Privacy Policy

Welcome to CBPlay. We care deeply about protecting your personal information and being transparent about how we use it. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.By using our website (cbplay.com) or purchasing our products, you agree to the terms described below.

1. Information We Collect

We collect information in the following ways:
  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely by Shopify and payment partners)
  • Messages or feedback sent to our support team

We do not store full credit card numbers — Shopify handles all payment data securely.

When you visit our store, we automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and tracking technologies
  • Shopping cart actions
  • Analytics data (Shopify analytics, Meta Pixel, Google Analytics, etc.)

We may receive information from:

  • Shopify (order details, fraud checks)
  • Payment providers (transaction confirmation)
  • Marketing partners (analytics, ad performance)

2. How We Use Your Information

  • Process and fulfill your orders
  • Provide customer service
  • Communicate about your purchase
  • Improve our website and product experience
  • Personalize content and marketing
  • Prevent fraud and maintain store security
  • Comply with legal and tax requirements

We never sell your personal information.

3. Sharing Your Information

We may share information with trusted partners:

Such as:

  • Shopify (store platform & data processor)
  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping carriers
  • Email/SMS communication tools
  • Analytics and advertising platforms

These partners only use your information as needed to support our store.

We may disclose your information if required to comply with:

  • Laws and regulations
  • Government or law enforcement requests
  • Fraud or security investigations

4. Cookies & Tracking Technologies

CBPlay uses cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Run analytics and advertising

You can manage cookies through your browser settings.

5. Data Retention

  • Providing our services
  • Legal and tax obligations

Order information is retained for at least 7 years (U.S. tax requirement).

6. Your Rights

Depending on your location (such as U.S., EU, or California), you may have these rights:

Request a copy of the personal information we hold about you.

Ask us to correct inaccurate information.

Request deletion of your data, where legally possible.

Stop receiving marketing emails at any time through the unsubscribe link.

Request that we transfer your information to another provider (GDPR).

Email us at support@cbplay.com.

We will respond within 30 days (or as required by law).

7. Children’s Privacy

While CBPlay products are designed for families and kids, our website is not directed at children under 13, and we do not knowingly collect information directly from children.

All online purchases must be made by an adult.

8. Security

  • SSL encryption
  • Shopify’s secure infrastructure
  • Payment tokenization
  • Access controls

No method is 100% secure, but we take reasonable steps to protect your information.

9. International Transfers

Your information may be transferred to servers located in the United States or other countries where our partners operate. By using our site, you consent to these transfers.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

support@cbplay.com